Delivery & Returns


Delivery Times

The timescale for the repair will depend on the type of repair needed, this will also be discussed once your item has been thoroughly checked. We usually aim to complete simple repairs either within the hour if you take it personally to our retail outlet or between 3 to 5 days. For postal items we aim to return them within 10-14 working days.

Custom Manufactured​

Due to most of our jewellery being custom manufactured to your exact requirement, delivery times vary. For exact delivery times, please view the delivery tab on the product details page.



Returns Policy


We offer a 7 day money back guarantee on all purchased goods if you are not completely satisfied. All Bespoke manufactured items are not valid for a refund. Purchases are deemed final after 7 working days of receipt.




Gallery Jewellers
P.O.Box 523

Tyne & Wear
SR6 7YE​​​​​​​​​​​​​​​​​

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